Create a ticket

post

https://sandbox.depasify.com/api/v1/tickets

Creates a new support ticket in the authenticated user's vault. Optionally attach the ticket to a specific account and/or a related resource (fiat_payment, blockchain_payment, or trade) via the ticketable fields. An initial message body can be provided which will be recorded as the first message on the ticket.

Recent Requests

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Body Params

subject

string

required

Ticket subject (max 255 characters)

description

string

Detailed description of the issue

priority

string

enum

Defaults to normal

Ticket priority. Defaults to normal.

Allowed:

category_slug

string

enum

Slug of the ticket category. Allowed values: - payment — Payment Issues (SEPA or card payments) - trade — Trade Support (trading operations) - blockchain — Blockchain (blockchain payments and wallets) - kyc — KYC/KYB (identity verification) - technical — Technical (technical issues and API questions) - general — General (general inquiries and other topics)

Allowed:

account_uuid

uuid

UUID of the account to associate with the ticket

ticketable_type

string

enum

Type of the related resource

Allowed:

ticketable_uuid

uuid

UUID of the related resource

message

string

Initial message body for the ticket

Responses

201Ticket created successfully

422Validation error