Platform Alerts

Subscribe to real-time notifications about platform incidents and maintenance. Alerts are delivered through three channels: Slack, Telegram, and Email.

When an incident is identified, you'll receive an alert with the issue details. If the incident remains active, reminders are sent hourly until the issue is resolved. Once resolved, a final notification confirms the resolution.

Slack

Receive platform alerts directly in your Slack workspace. The Depa Status bot posts incident notifications to a channel of your choice.

Installation

Visit the installation link provided by your account manager:
```
https://backoffice.depasify.com/api/v1/slack_alerts/install
```
Slack will ask you to authorize Depa Platform Alerts and select which channel the bot should post to.
Click Allow. You'll see a confirmation page once the installation is complete.

That's it. The bot will now post alerts to your selected channel.

What you'll receive

Active incident:

Incident: Investigating
SEPA payments delayed
We are experiencing delays in SEPA payment processing.
Our team is investigating the issue.
🟠 Warning

Hourly reminder (while incident is active):

Incident: Reminder
SEPA payments delayed
We are experiencing delays in SEPA payment processing.
Our team is investigating the issue.
🟠 Warning

Resolved:

Incident: Resolved
SEPA payments delayed
This issue has been resolved.
The fix was deployed to production.
🟢 Resolved

Messages include a colored sidebar indicating severity:

🔴 Red — Critical
🟠 Orange — Warning
🔵 Blue — Informational
🟢 Green — Resolved

Managing the integration

To change the channel, reinstall the bot using the same installation link.
To uninstall, remove the Depa Platform Alerts app from your Slack workspace settings.

Receive platform alerts via the Depa Platform Alerts Telegram bot. Any team member can subscribe individually.

How to subscribe

Open Telegram and search for @depa_status_bot.
Press Start or send /start.
You'll receive a confirmation: "You have been subscribed to platform alerts."

Available commands

Command	Description
`/start`	Subscribe to platform alerts
`/stop`	Unsubscribe from alerts
`/status`	Check your subscription and active alerts

What you'll receive

Active incident:

Incident: Investigating
SEPA payments delayed
We are experiencing delays in SEPA payment processing.
Our team is investigating the issue.
🟠 Warning

Hourly reminder:

Incident: Reminder
SEPA payments delayed
We are experiencing delays in SEPA payment processing.
Our team is investigating the issue.
🟠 Warning

Resolved:

Incident: Resolved
SEPA payments delayed
This issue has been resolved.
The fix was deployed to production.
🟢 Resolved

Managing your subscription

Send /stop at any time to unsubscribe.
Send /start again to resubscribe.

Email

Receive platform alerts via email. Email subscriptions are managed by the Depa operations team.

How to subscribe

Contact your account manager with the email addresses that should receive platform alerts. The Depa team will add them to the notification list.

What you'll receive

You'll receive an email for each new incident with the following details:

Severity — Critical, Warning, or Informational
Title — A short description of the incident
Details — Full description of the issue and its impact

Email alerts are sent for new incidents only. Hourly reminders and resolution notifications are delivered via Slack and Telegram.

Managing your subscription

To add or remove email addresses, contact your account manager.

Severity Levels

All alerts include a severity level indicating the impact of the incident:

Severity	Indicator	Description
Critical	🔴	Major outage or data integrity issue affecting core services
Warning	🟠	Degraded performance or partial service disruption
Info	🔵	Scheduled maintenance or minor issue with limited impact

Alert Lifecycle

New incident detected
  └─▸ Alert sent to all channels (Slack, Telegram, Email)
       └─▸ Hourly reminders (Slack + Telegram) until resolved
            └─▸ Incident resolved
                 └─▸ Resolution notification (Slack + Telegram)

Investigating — The Depa team has identified an issue and is investigating.
Reminder — The incident is still active. Sent every hour as a follow-up.
Resolved — The issue has been resolved. Includes a resolution note when available.

FAQ

Can I receive alerts on multiple Slack channels?
Yes. Run the installation flow once per channel. Each installation is independent.

Can multiple team members subscribe on Telegram?
Yes. Each person subscribes individually by messaging the bot. There's no limit.

Do I receive duplicate alerts if I'm subscribed to multiple channels?
Yes, each channel operates independently. If you're subscribed to Slack, Telegram, and Email, you'll receive the alert on all three.

How quickly are alerts sent?
Alerts are sent within seconds of being created by the Depa operations team.

Can I reply to alerts?
No. These are one-way notification channels. If you need to communicate about an incident, contact your account manager or use the support ticketing system.